Get all of the contact center applications you need—without the cost and complexity of having to purchase, install, integrate, maintain and support it all.
Balance service, support and budgets. Smartgoal multi-channel contact center systems route, track and help resolve customer contacts—however they reach you.
Seamlessly manage calling records, agent workflow and campaign strategies in your contact center, so that you can build even stronger customer relationships—all while keeping costs in check.
Enable your customers to access and manage their own service experience—and ultimately resolve their queries—at a fraction of the usual cost.
Our performance management solutions provide you with tools to monitor, measure and manage your contact centers.
Smartgoal’s portfolio provides organizations with communications tools to foster rich and meaningful conversations across channels, platforms and media for a mobile, real-time and collaborative way to work. With cloud at the center, we deliver a seamless, secure UCaaS experience with solutions that Smartgoal multiple voice, video and data networks, connected devices and applications into one easy-to-use platform that allows teams to collaborate securely, effectively and efficiently – anytime, anywhere. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, improves employee satisfaction and enhances business performance.
Situated in the Netherlands, our location gives us access to a huge international market and close proximity to advanced internet resources.
We would be happy to collaborate on your next marketing or research campaign.